Privacy Policy

Last updated: January 1, 2025

1. Introduction

Welcome to Hawas ("we," "us," or "our"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App").

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use the App.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using the App:

Account Information: Name, email address, profile picture, and password when you create an account
Profile Data: Bio, preferences, and language settings
User Content: Reviews, tasting notes, comments, and photos you submit
Communications: Messages you send to us for support or feedback

2.2 Information Collected Automatically

When you use the App, we automatically collect certain information:

Device Information: Device type, operating system, unique device identifiers
Usage Data: Features used, scans performed, collections viewed, time spent in app
Camera Data: Images captured for scanning (processed locally or via our servers)
Location Data: General location (city/region) when you scan products, if permitted
Log Data: IP address, access times, pages viewed, app crashes

2.3 Information from Third Parties

We may receive information from third parties:

Social Login: If you sign in via Google or Apple, we receive your name and email
Analytics Providers: Aggregated usage statistics and crash reports

3. How We Use Your Information

We use your information for the following purposes:

3.1 Core App Functionality

Create and manage your account
Process coffee product scans and identify products
Maintain your digital card collection
Track your achievements, journeys, and streaks
Display your profile and activity to other users (if you choose to share)

3.2 Personalization

Recommend coffee products based on your preferences
Customize the app experience based on your language and region
Show relevant content in your discovery feed

3.3 Communication

Send achievement notifications and streak reminders (if enabled)
Respond to your support requests
Send important updates about the App
Send marketing communications (only with your consent)

3.4 Improvement and Analytics

Analyze usage patterns to improve the App
Fix bugs and technical issues
Develop new features
Conduct research and analytics

3.5 Safety and Security

Detect and prevent fraud and abuse
Enforce our Terms of Service
Protect the rights and safety of our users

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Your Consent

We share information when you explicitly consent, such as sharing your collection publicly.

4.2 Service Providers

We share information with third-party service providers who help us operate the App:

Cloud Hosting: Supabase (database and authentication)
AI Services: Anthropic, OpenAI (for product recognition)
Analytics: Usage analytics providers
Push Notifications: Apple Push Notification service

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if necessary to:

Comply with legal obligations
Protect our rights or property
Prevent fraud or illegal activity
Protect the safety of our users or the public

4.4 Business Transfers

If Hawas is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Your Choices and Rights

5.1 Account Settings

You can access and update your account information through the App's Settings menu. You can:

Edit your profile information
Change your password
Update your notification preferences
Control your privacy settings

5.2 Data Access and Portability

You have the right to request a copy of your personal data. Contact us at privacy@hawasapp.com to request your data.

5.3 Data Deletion

You can delete your account at any time through the App's Settings. This will permanently delete:

Your profile information
Your coffee collection and scan history
Your reviews and tasting notes
Your achievements and journey progress

Some information may be retained for legal or legitimate business purposes.

5.4 Notification Preferences

You can control push notifications through your device settings or within the App.

5.5 Location Data

You can disable location access through your device settings. Note that some features may be limited without location data.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption of data in transit (HTTPS/TLS)
Encryption of sensitive data at rest
Regular security assessments and updates
Access controls and authentication
Employee training on data protection

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as:

Your account is active
Necessary to provide you with services
Required to comply with legal obligations
Needed to resolve disputes or enforce agreements

When you delete your account, we delete or anonymize your personal information within 30 days, except where retention is required by law.

8. Children's Privacy

The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@hawasapp.com, and we will delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data, we implement appropriate safeguards to protect your information.

10. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the App and updating the "Last updated" date. Your continued use of the App after changes constitutes your acceptance of the updated policy.

12. Your Rights Under GDPR (For EU Users)

If you are located in the European Economic Area, you have additional rights:

Right of Access: Request access to your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data
Right to Restrict Processing: Request limitation of processing
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing of your data
Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@hawasapp.com.

13. California Privacy Rights (For California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have specific rights:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt out of the sale of personal information (Note: We do not sell personal information)
Right to request deletion of personal information
Right to non-discrimination for exercising privacy rights

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@hawasapp.com
Website: https://hawasapp.com

For EU-related inquiries, you may also contact our Data Protection Officer at dpo@hawasapp.com.